Shipping policy

Order Processing

We aim to process all orders within 1 to 3 business days.

Please note that some orders may take longer to process if additional information is needed, such as incomplete payment, missing shipping details, or high order volume during peak seasons. If any issues arise, we will contact you via email to resolve them before your order is shipped.

Estimated Delivery Times

  • United States: Typically arrives within 7 to 10 business days after processing.
  • International Orders: Usually delivered within 10 to 14 business days after processing.

Countries

Processing Time

Shipping Time

Shipping Cost
United States 1 to 3 business days 7 to 10 business days

United States: $6.99
International 1 to 3 business days 10 to 14 business days

International: $8.99

 

  • United States total processing and  shipping time: 8 to 13 business days
  • International total processing and  shipping time: 11 to 17 business days

Please keep in mind: While we work hard to get your order to you on time, external factors may occasionally cause delays. These factors include:

  • Severe weather
  • Holiday-related shipping surges
  • Carrier service disruptions or errors

Whenever possible, we will keep you informed if we become aware of any unusual delays.

Shipping Rates

  • United States: $6.99
  • International: $8.99

Taxes and Duties

When placing an international order, please be aware that your country may apply customs duties, taxes, or import fees. These charges are not included in your order total and are the responsibility of the recipient.

For details about potential charges, we recommend contacting your local customs office before placing your order.

Please note: Jack Hafford is not responsible for any delays caused by customs clearance procedures in your country. The timeline for customs processing is entirely controlled by your local authorities.

Couriers / Postal Services

We work with a range of reliable shipping partners, depending on your location:

  • United States: USPS
  • Canada: Canada Post
  • Australia: Australia Post/iMile
  • United Kingdom: Yodel
  • United Arab Emirates & Saudi Arabia: iMile

Tracking Information & Order Status

We make it easy for you to track your order at any time.

You can track your order directly on our website using our Track Order page:
https://jackhafford.com/apps/track123

To track your order, simply enter:

  • Your Order Number AND Phone Number (as provided at checkout) OR
  • Your Tracking Number (found in your shipping confirmation email)

This page will provide the latest shipping updates and order status in real time.

If you need assistance or have trouble accessing your tracking information, you can also contact us directly at sales@jackhafford.com, and we’ll be happy to help.

Missing Items or Delivery Issues

If your order is marked as delivered but you have not received it, we recommend the following steps:

  • Check with neighbors or household members to see if they accept the package.
  • Inspect common delivery locations such as porches, mailrooms, or building lobbies.
  • Use the tracking link to check for notes from the courier (e.g., package left at reception).

If you still cannot locate your order, please contact us within 7 days of the reported delivery date by emailing sales@jackhafford.com. We will investigate with the courier and work to resolve the issue promptly.

Order Cancellations

If you need to cancel an order after payment, please reach out to us as soon as possible at sales@jackhafford.com. We’ll do our best to assist, but cancellations are not guaranteed since orders are often sent to our warehouse quickly after being placed.

If your order has already been processed or shipped, we will unfortunately not be able to cancel it. In this case, you are welcome to return the item once it arrives following our Return Policy.

Contact us:

  • Business name: Jack Hafford
  • Email: sales@jackhafford.com
  • US Number: 1 (800) 529-5614
  • Greece Number: +306955382419
  • US Address: 7811 5th Ave, NY, Brooklyn, 11209, United States
  • Business Address: ΠΕΙΣΙΣΤΡΑΤΟΥ 3, ΑΘΗΝΑ 10445, Greece
  • Vat Number: EL802585578
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Customer support time: Monday to Friday: 9:00 AM - 5:00 PM (EST)