Refund policy
We are dedicated to delivering quality and ensuring customer satisfaction, with a wide range of products designed to surpass your expectations. Count on us to provide an exceptional shopping experience. Not completely happy? Take advantage of our hassle-free returns and 100% money-back guarantee within 30 days of delivery.
Return Eligibility
To qualify for a return, the item must be unused, unwashed, and in the same condition as you received it, with all original tags attached and packaged in the original box or bag. A valid proof of purchase, such as your order confirmation, will also be required.
To begin the return process, please reach out to our team at sales@jackhafford.com. Kindly note that returns sent without prior approval will not be accepted. The cost of return shipping is the customer’s responsibility.
If you have any questions or need further assistance with a return, feel free to email us at sales@jackhafford.com.
Non-Returnable Items
The following items cannot be returned:
- Swimwear
Issues with Your Order
We strongly encourage you to inspect your items as soon as they arrive. If your product arrives damaged, or defective, or if the wrong item was sent, please contact us right away so we can resolve the issue as quickly as possible.
Exchanges
If you’d like to exchange an item, the fastest way is to return the original product and place a new order for the item you want. This ensures the replacement item is reserved for you and ships out faster.
Refunds
Once your return arrives and is inspected, we will notify you regarding your refund approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
If it has been more than 15 business days since we confirmed your refund, please contact us at sales@jackhafford.com so we can assist further.
- Business name: Jack Hafford
- Email: sales@jackhafford.com
- US Number: 1 (800) 529-5614
- Greece Number: +306955382419
- US Address: 7811 5th Ave, NY, Brooklyn, 11209, United States
- Business Address: ΠΕΙΣΙΣΤΡΑΤΟΥ 3, ΑΘΗΝΑ 10445, Greece
- Vat Number: EL802585578
Customer support time: Monday to Friday: 9:00 AM - 5:00 PM (EST)